Release notes: Manage customer coupons from the backoffice

Your support team can now view and manage a customer's coupons directly from their profile in the backoffice. Open the customer's profile and go to Coupons to see all their coupons, including status, code and expiration date.

From there you can:

• Grant a coupon, either for the customer to claim themselves or ready to use straight away. This is useful for complaints, goodwill gestures or rewards that went missing.
• Delete a coupon from the customer's account.
• Restore a deleted coupon, including one the customer removed by accident, as long as it's still valid.
• Coupons are now also revoked automatically when a customer cancels their order and requests a refund. No manual cleanup is needed.

Customer coupon questions can now be resolved on the spot, without a support ticket to NeoDay.